At Sultans Trading, your privacy is a top priority. We are committed to protecting the personal information of our clients, website visitors, and partners. This Privacy Policy outlines how we collect, use, store, and safeguard your data, as well as your rights and choices regarding your personal information. By using our services or visiting our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information from you:
- Personal Information: Name, email address, phone number, mailing address, and other information you provide voluntarily through contact forms, inquiries, or service requests.
- Non-Personal Information: IP address, browser type, operating system, pages visited, time spent on our website, and other anonymous data used to improve our website and services.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to analyze user behavior, enhance user experience, and optimize website performance.
2. How We Use Your Information
We use your information to provide, improve, and personalize our services, including:
- Responding to inquiries and providing customer support
- Delivering marketing communications and newsletters (only if you have opted in)
- Improving our website, products, and services
- Analyzing trends, monitoring usage, and gathering demographic information
- Complying with legal obligations and protecting our rights
We will never sell, rent, or trade your personal information to third parties without your consent, except where required by law.
3. How We Share Your Information
Your information may be shared in the following circumstances:
- Service Providers: We may share information with trusted third-party vendors who perform services on our behalf, such as website hosting, email communications, analytics, and marketing services.
- Legal Requirements: We may disclose information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Sultans Trading, our clients, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the new owner or business entity.
We ensure that any third parties who process your information follow strict privacy standards.
4. Your Privacy Rights
You have the following rights regarding your personal information:
- Access and Correction: You can request access to the personal information we hold about you and request corrections if necessary.
- Opt-Out: You may opt out of marketing communications by following the unsubscribe instructions in emails or contacting us directly.
- Data Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
- Cookies and Tracking: You may manage or disable cookies through your browser settings.
To exercise any of these rights, please contact us using the information provided below.
5. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no transmission over the Internet or storage system can be guaranteed to be 100% secure.
6. Third-Party Links
Our website or services may contain links to third-party websites. Sultans Trading is not responsible for the privacy practices or content of third-party sites. We encourage you to read the privacy policies of any external sites you visit.
7. Children’s Privacy
Sultans Trading does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our website or services constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Phone: +1 905-848-8526
Email: [email protected]
Address: 901 Focal Rd, Mississauga, ON L5V 1M7, Canada
We are committed to responding promptly and ensuring your privacy is protected.
