At Sultans Trading, we are committed to delivering high-quality services and ensuring customer satisfaction. Our Refund Policy outlines the circumstances under which refunds may be issued, the process for requesting a refund, and our obligations to clients. This policy applies to all services, products, and digital solutions provided by Sultans Trading.
1. General Policy
We strive to provide services that meet or exceed client expectations. Due to the nature of marketing, web development, SEO, and other professional services, refunds are generally considered only under specific circumstances where services have not been delivered as agreed or have not met contractual standards.
- Refunds are evaluated on a case-by-case basis.
- Requests must be submitted in writing and include supporting documentation.
- Services that have been fully delivered and approved are generally non-refundable.
2. Eligibility for Refunds
Refunds may be considered if one of the following situations occurs:
- Non-Delivery of Services: If Sultans Trading fails to provide the services agreed upon in the contract or scope of work.
- Service Errors or Deficiencies: If there are significant errors, omissions, or failures in service delivery that cannot be corrected within a reasonable timeframe.
- Duplicate Payments: If a client has been accidentally charged multiple times for the same service or product.
Refunds will not be issued for:
- Client dissatisfaction due to subjective opinions or preference changes
- Services that have been delivered in accordance with the agreed contract
- Delays caused by the client’s failure to provide necessary information or approvals
3. Refund Request Process
To request a refund, clients must:
- Contact Us: Reach out to our support team at:
- Phone: +1 905-848-8526
- Email: [email protected]
- Provide Documentation: Include your service agreement, payment details, and a detailed explanation of the refund request.
- Review Period: Our team will review the request, verify eligibility, and respond within 10–15 business days.
- Resolution: If the refund is approved, the amount will be processed using the original payment method within 7–10 business days.
Sultans Trading reserves the right to offer partial refunds or service credits if full refunds are not justified.
4. Cancellation Policy
Clients may request to cancel services before work begins or in the early stages of service delivery:
- Pre-Project Cancellation: Full refund may be issued if the project has not started.
- In-Progress Projects: Partial refund may be issued based on the work completed and resources utilized.
- Digital Products or Subscriptions: Non-refundable after download or activation unless defective or not delivered.
Cancellation requests must be submitted in writing to [email protected].
5. Exceptions and Special Circumstances
Certain situations may require exceptions or additional review:
- Force Majeure: Events beyond our control (natural disasters, technical outages) may affect service delivery and are not eligible for refunds.
- Third-Party Services: If services involve third-party vendors, refunds may be limited by their policies.
- Custom Agreements: Special contracts may have unique refund terms that override this standard policy.
6. Our Commitment
Sultans Trading is dedicated to:
- Transparent communication regarding refunds and service issues
- Resolving disputes fairly and professionally
- Providing high-quality services that meet client expectations
Your satisfaction is important to us, and we encourage open communication for resolving any concerns regarding services.
7. Contact Information
For any questions, concerns, or refund requests, please contact us:
Phone: +1 905-848-8526
Email: [email protected]
Address: 901 Focal Rd, Mississauga, ON L5V 1M7, Canada
Our support team is committed to responding promptly and assisting you with all inquiries.
